Your business processes need to be focused on your customer.

You need to make it easy for your customer to do business with you - to buy from you.

This Self-Audit & Checklist is designed to help you to look critically at your processes, and then decide if they are designed with your customer in mind, or are they there to make your own life easier.

The list covers all business types and so you will need to see what is applicable in your business.

It's focused on processes you might be using to help your customer while they are considering whether to buy from you and also during the buying process.
It also covers the phase immediately after they have bought and are starting to experience your product or service.

These are 3 phases of your customer's journey which are all key phases if you want to secure them as a customer and then keep them as a loyal and returning customer.

Download this checklist of over 50 different processes, so you can use it to point you in the right direction to conduct your own, in depth, self-audit within your business.

Review and then either, revise or, redesign any of your processes that fall short of customer friendly.

I hope you find it useful! (just complete the form to take you to the download link)